I'm very unsatisfied with AT&T. All I want is a simple response and all I acquired is I don’t know. Multibillion greenback company that doesn’t understand how to respond to for their patrons on just how much further Charge is incurred by taxes and surcharges will not be believable. All AT&T replies is, “Its different everywhere and you can find out when you get your 1st every month Invoice”.
August 10, 2015 at 10:forty am This company PROMISED no hassle After i put my purchase. It's been a nightmare since. And company customer service is as undesirable as The essential customer service-pretending they could’t hear your-stating that whenever you inquire for his or her manager-“it’s not relevent”. Horrible Terrible Terrible customer service. Will glance to terminate this immedicately.
I am returning the referenced devices to ATT due to my dissatisfaction to handle the billing and payments created over the account with equally ATT and Direct Tv set. My attempts to handle the amount owed have already been flipped forwards and backwards from ATT and Immediate Television numerous situations and practically nothing has been solved to-day. Let me ensure it is clear, I might nevertheless wish to hold the Uverse in addition to a telephone line at 1718 Clay Road nevertheless the ordeal that I've gone through leaves a very bitter working experience and style in my mouth.
Renegotiated agreement in August, told would acquire identical agreement as past several years on account of fantastic customer for many years, and never missing a person payment, never ever!
July five, 2018 at nine:09 am I happen to be an AT&T customer for over 25 several years and I haven't been more dissatisfied whit in earlier ordeals as this newest knowledge. My Web and mobile phone technique prevent engaged on June eleven, 2018. I known as for services and was explained to they might FED Ex and new modem within two times. I waited weekly and almost nothing arrived. A tech termed me and claimed his name was Oscar they usually was nevertheless working on my scenario and there was no have to contact back again. I waited An additional pair days to identified as again and was told that a modem was scheduled being sent out about the 17th.
and also the volition to precise the data with The remainder with the eager business owners as well as the opposite usual population. Reply Each individual from the queries motivated
I got up this early morning and uncovered that I experienced dropped Web somewhere around 4 a.m. I referred to as your “assist desk” only to be informed that there was an outage in Atlanta that will be mounted Friday. Now, excuse me for currently being snarky, but After i went to bed Tuesday evening, I was quite absolutely sure which i was living in A serious metropolitan location of the United States of The united states in the year 2015 – not Albania or Rwanda or Paraguay.
to a better degree And they'd need to simply call me back again nonetheless it could consider approximately 14 days because the supervisor dealing with it was backed up Practically 2 months and in the meantime my products and services may be interrupted!! I used to be furious, I talked to One more larger up and he set a maintain on my account so that they couldn’t shut it off.
AT&T mandates deal “renegotiations” each yr “in order to get the most effective rate for services supplied”. Loathe it, must be a single selling price, the tip.
August 31, 2018 at four:46 pm After choosing to modify cellular telephone carriers due to “very bad to no support” I contacted your provider Division and requested unlock codes for my two cell phones. I gained the code for a single mobile phone instantly and right after nearly per week later on, rather than acquiring the 2nd code, I had been at my wits conclude.
June 8, 2016 at 8:twelve pm Complete worst customer service regarded to male!!! I've invested appx twenty five+ several hours on telephone with every cust service place they've… i.e., Dallas Texas 75247 carpet installer each state Nevertheless the US!!! This concern click this site is with regards to my husbands biz line. So he’s shedding dollars each day. Nonetheless, I had to consider breaks between looking to have a resolution to stop a anxious breakdown!!! Unbelievabley incompetant! The one thing these folks learn how to do is transfer u to another dept! Needless to say, it’s constantly the incorrect dept! Asked Pretty much Absolutely everyone I spoke to, which they keep on line with me and demonstrate problem to upcoming individual that can supposedly aid me, to allow them to describe in terminology they would understand in addition to saving me from getting to clarify, yet again! Was instructed various x, that they can't do this–“can’t have addl individual on line.” What?!?! You’re a freaking phn company and u can’t have multiple person on the line at a time?!?! BS! That, was bc They can be told to hurry with the calls and expend as tiny time as you possibly can. And particularly don’t burn up 2 fool cust serv reps! Hell, doesn’t even matter provided In such a case, 2 heads are a lot better than one particular, doesn’t specifically use! Bc they’re all idiots! Do they even get qualified? Taking place three months without husbands biz line working now!!!!! Even tho all paid out in comprehensive. So ultimately, really need to go thru purchasing go to my site for getting nbr reinstated, ok Permit’s do that I say. Gotta go thru total “new ordering” method. High-quality-just get it done. Then, they are saying there’s an previous remarkable harmony from “anything” but we don’t determine what it's–would you? They fg requested me if I know what partner owes for? Do you think you're fg severe?!?!? You’re expressing its excellent, what about you inform me what it’s for?! They don’t know, I don’t know–finish of call, they cannot enable and reinstate biz (connected nbr) bc there’s “a little something” continue to owed. So, I thought I was mentally ready to tackle it yet again, handful of months later head u. Same detail… There’s a balance from 2011 of a closing bill. Ok, simple, mail me copies of some of All those payments and also the ultimate Monthly bill, I will Test all my data, including financial institution data to discover if actually we do owe (which might be no prob, I would gladly pay if we in fact owe it), I get, nicely, I’ll really have to find out if we could possibly get that details to send out to u, it’ll be about 5-7 days! Uh, no, u find out nowadays or by tomorrow most up-to-date IF we owe it, together with copies of every little thing u have, by tomorrow!
I was often proud of Doing work for AT&T/SBT. All I need is often a signal; the neighbors who have Verizon receive a sign. I don’t want a Verizon signal; I need an AT&T sign.
The second technician that arrived to deal with put a “booster pack” on my World wide web BUT Hardly ever TURNED THE DAMN Issue ON so I believed it wasn’t Performing. So of course, the Asians tried to inform me I necessary to UPGRADE my Net to 100MBS to resolve the trouble (which certainly was an additional demand). Then the technican will come out on Friday and he figures out the damn thing wasn’t even on so he tell me I only want the 50 mbs which i was at first quoted. And that the Athletics package deal was now loaded but he couldn’t receive the channel I wanted to occur up….just give it an hour or so. Needless to say, he still left.
I feel we could have fixed The difficulty and resumed the cellphone support. We’ll see. In the meantime, I extended for the days when AT&T was “king,” and knew how to take care of its consumers. Like so many of you, I’ve lived too long!